How To Return A Item ?

Here are a few of the reasons that we are not able to take returns or exchanges:

1. As for special orders, we do not accept our returns on items unless they are damaged, defective, or incorrectly delivered (i.e.: incorrect item is delivered, delivered past wear date, delivered to address other than provided at time of order, etc.). Therefore, we may only accept returns or exchanges from our customers under the same conditions.

2. If some customers want to return the dresses because they don't like the style.In this case,we will charge half of the total price on this dress except the shipping .

3. Some customers would want to return their gown AFTER wearing it. No one would want to buy a gown that someone has already worn and we are unable to sell used merchandise,so in this case,we don't accept such returns.

4. We don't accept such returns that order more than one dress , keep one of them ,but return the others.

5.About cancel an order

if you want to cancel an order or exchange the dress style,please contact us in 3 days since you placed your order.if you contact us to cancel an order 4 days later and 6 days before since you placed your order,we have to charge 30% of the total cost.Cancel an order between 7-10 after paid ,will be charged 40%.if you contact to cancel your order 10 days later since you placed your order,we have to charge 50% of the total cost.

Our return policy is very strict so that we may continue to offer you competitive prices on quality merchandise. It is your responsibility,when placing an order, to understand and abide by this policy.

We take pride in offering our customers quality merchandise that is delivered as promised! We carefully inspect each item that is shipped from our store to be sure it is the style, size, and color that you ordered, free of damage or defect and will reach you before your wear date. However, if we fail to do so, we will be happy to accept your return or exchange. If this does happen, please accept our apology and notify us within 3 business days of the problem so that we can correct it for you as quickly as possible.

if you have any question,please contact us .

please note:you should contact us to get the return address and other information before you return your items back.otherwise ,if the returned items is lost or didn't returned to our company,we will not be responsible.

Kaersen Bridal Co.,Ltd
2009-03-01

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